Atria Dental Health Center at 18503 Pines Boulevard #208 in Pembroke Pines, Florida

Customer Reviews about Atria Dental Health Center

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  We sent our daughter to them today and and now we have a bill of $1,095.00 that is not covered by our insurance company. Any doctor office, when providing services not covered by your insurance, should notify you immediately before doing any work. ESPECIALLY if the amount is as high as $1K. Atria's only defense was that our daughter was 18 and authorized the services. Excuse me? You spoke to me today and yesterday to get my updated insurance information and you could not call me back to discuss pricing with me???? Rose even made a statement that my daughter stated that she gave us the pricing. We told her that we did not receive any such pricing from our daughter. Rose replied, "Well she's saying she gave you the document." She constantly added this to her "she's 18 and can authorize service." However, when we spoke to our daughter, she said that she didn't tell Rose she gave us the pricing, as she never got a pricing treatment from Atria. She also stated she didn't sign anything. She said she tried to correct Rose (but Rose was not listening to her) and tell Rose that she only received a prescription and information on the pain medicine, but never a treatment plan. She could hear Rose telling us "your daughter said she gave you pricing," and tried to correct Rose as she was talking to us. Wow, such a learning lesson; as all doctors always thoroughly discuss what's covered and what's not covered by our insurance company. We read reviews regarding pricing, but because the place is so clean and they came via a recommendation, we wanted to give them a try. We told them that we had not authorized anything and was not paying and to not bill us or put the payment in our files. It is simply common courtesy and a way to do good business and build a great reputation to fully communicate pricing to the parents that have the insurance policy. Rose agreed to not bill us anything; after a 20 minute conversation of her constantly/repeatedly telling us "Your daughter is 18 years old and she said she gave you the paperwork". Yes our daughter is 18 years old and our daughter stated that when she said "paperwork", she was talking about the prescription from a previous visit. Sad, sad, sad. Luckily my daughter stated that she never signed anything. So bothered because businesses do not need to do this to consumers. Because they are not charging us, I perhaps should not write this review. But I rely on reviews of others and thought you should know our experience. Perhaps the dental office can learn as well. In summary, if you do not have a young adult that makes visits on their own to the dentist and if you will be proactive in knowing all charges before any work, then great clean place. We unfortunately will not be returning.
  August 07, 2017

  by Healthy Life ASAP

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Today: 09:00 am — 01:00 pm

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About Atria Dental Health Center in Pembroke Pines