Memorial Hospital West at 703 North Flamingo Road in Pembroke Pines, Florida

Customer Reviews about Memorial Hospital West

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  This hospital is terrible. The service provided by the hospital is terrible. It is a hit or miss with the nurses on staff and some of the doctors (although we found out that it is mostly miss not a hit). They see you as a number and not as person. The only good thing was a few of the nurses and the imaging services lady who really cares (she alone would get 5 stars but not the rest of the attention from this hospital which is a shame because you see all these awards that must be phony because we just didn't experience the attention required) My mom stayed in the hospital two times. She was diagnosed with a serious medical disease and the level of attention this hospital gave to my mom's diagnosis was terrible and I have never seen in any hospital. Some of the nurses and PCP were nice but not enough of them. But the doctors just made their normal rounds and barely provided any information. If the doctors do not take your insurance they show they do not care at all even though while you are in the hospital they should because they are getting paid. Although I flew from out of state to meet with the doctor I was unable to, and not even by phone. Additionally the doctor on call made their rounds when I wasn't there and I could not ask additional questions. When I asked if I could talk to him later they said they could not wait and never met with me. Additionally the discharge papers she received were all wrong said to follow up with doctors whom the hospital already knew did not take her insurance and basically they wipe themselves clean from all problems. The second time my mom was at the hospital, she was informed that she needed to see a cardiologist although the hospital has some on staff to possibly see her and provided her more information. Instead we were discharged and told to see a cardiologist outside of the hospital. We asked many questions and we did not get information to the point that we felt it was better to leave. The hospital facility is nice and clean but don't let that fool you. If I wasn't there I think my mom would have gotten even worse attention/care. It seems you have to push people for questions or why things aren't being done in the proper way. I hear memorial regional is a better hospital but unfortunately the attention my mom received was less than adequate. It left me questioning the level of attention from doctors in general. I would avoid this hospital at all cost. If I was a doctor I would change affiliations because I will not look for doctors affiliated with this hospital.
  December 10, 2016

  by S R

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About Memorial Hospital West in Pembroke Pines