Dr. Marlow B. Hernandez, DO at 680 North University Drive in Pembroke Pines, Florida

Customer Reviews about Dr. Marlow B. Hernandez, DO

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  Horrible experience. He doesn't have any knowledge about spider veins or varicose veins. I have very little poder veins and after ONE treatment with him my legs started hurting me and my veins got worse. RUN from this Dr.
  May 12, 2017

  by Kary Saab
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  In July of 2016, I was a new patient at Cano Health, specifically to Dr. Marlow Hernandez. My new patient experience was underwhelming at best, and fell under the usual category of being lengthy as with many new patient visits, due to paperwork needing to be filled out and what not. However, this visit took longer than usual because of the incompetence and disorganization of the front office staff. To give a quick idea, the in-network confirmation process took almost two hours, which I had to step in and facilitate personally. Of course, I had to reschedule the checkup. My second visit was better, from the front office standpoint, as well as from the standpoint of the opportunity to be seen by Dr. Hernandez. My first impression of Dr. Hernandez was a poor one and that of the stereotypical, no-it-all physician with a God complex. Our interaction was formal and scripted, as with most new patient visits, but this new patient visit was particularly distressing. Dr. Hernandez seemed like he was putting on a show and came across as insincere and disinterested. I felt like Dr. Hernandez was not intentionally listening and failed to grasp my patient history. His disposition, assumptions, and conclusions were uncomfortably orthodox, which in hindsight, is common for a person with an unwavering belief of infallibility and delusions of grandeur (God complex). Little did I know things would get worse. He ordered several tests, which I was led to believe the clinic had the capacity to conduct in-house, but would later learn were outsourced. I expressed to Dr. Hernandez my concern of the costs of such tests exceeding my deductible. He assured me not to worry, that his office would cover any balance due or additional costs not covered by my insurance company (In hindsight, I should have digitally recorded this declaration or asked for a written and signed statement saying so). A few months later I get a notice from a collections agency regarding a balance due to Quest Diagnostics, the creditor and testing lab Dr. Hernandez outsourced my tests to because lo and behold, the Cano Health clinic did not have the capacity to perform the tests in-house. I have since embarked on a game of monkey-in-the-middle – me being the monkey – with Cano Health (Dr. Hernandez’s office), my insurance company, Quest Diagnostics, and the collections agency, all of which refuse to do their jobs in clarifying the miscommunication and misunderstanding, or at the very least, provide adequate advice and guidance to resolve the issue. I do not recommend Dr. Hernandez nor any doctor working under the Cano Health organization. Given this experience and the current state of the U.S. healthcare industry, I will forever be extra vigilant when conducting business with the healthcare industry.
  March 07, 2017

  by Tony Quezada

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About Dr. Marlow B. Hernandez, DO in Pembroke Pines